What file types can I upload?
We prefer print-ready PDF files. We also accept JPG, PNG, TIFF and ZIP files, up to 100MB. For the sharpest results, use high-resolution images (300dpi at the printed size).
What is bleed, and do I need it?
Bleed is extra background that runs past the edge of your design, so there are no thin white lines after trimming. Please add 3mm bleed on every side of anything that runs to the edge, and keep important text and logos a few millimetres inside the trim line.
Will you check my artwork before printing?
We print the file you upload, and we don’t check every file by hand unless you ask us to. If you’d like us to look at your file before you order, email it to us. Please check spelling, phone numbers and email addresses carefully, as mistakes in the artwork can’t be fixed after printing.
Can you print the same day?
Yes, in London, on request. Email us your files, quantity, delivery postcode and deadline, and we’ll reply as fast as we can with a same-day price and arrange courier delivery. Business cards, flyers, posters and roller banners can usually be done the same day, but we can’t promise every job. See Same-day printing in London.
What delivery options do you offer?
When you order online, you choose Express, Standard or Saver delivery, depending on the product. Each one shows its own price and delivery dates on the product page before you pay. We deliver anywhere in the UK and email you updates until your order arrives. See Delivery.
Do your prices include VAT?
Yes. The prices shown on our website include VAT. Your order confirmation email shows the VAT on your order.
How do I pay?
Online orders are paid by card at checkout. Payments are handled securely by Stripe, and we never see or store your full card details.
Can I get a quote for a large or special order?
Yes. For big runs, special finishes or anything you can’t find online, email us or use our quote form, and we’ll reply within one working day.
Can you deliver to several addresses?
Yes. Send us the list of addresses and what should go to each one, by email or through our quote form, and we’ll price it for you.
How do I reorder something I’ve ordered before?
Create an account when you order. You can then sign in to see your past orders and order the same items again.
What if my order arrives damaged or wrong?
Email us within 7 days of delivery with your order number and photos of the problem and the packaging. If the mistake is ours or our production partner’s, we’ll reprint or refund, as appropriate. See our Refund Policy.
Can I cancel or change my order?
Email us as soon as possible with your order number. If your order hasn’t gone into production yet, we can cancel it and refund you in full. Printed items are made to your specification, so we can’t take them back if you change your mind once production has started.